These Terms apply to all sales made by us to you.

Upon booking your Innerlove Event, you agree that the following terms form the agreement under which Innerlove will supply services to you. Please read these Terms carefully and contact us if you have any questions.

By:

    a. confirming your event booking via our website, email or phone;

    b. signing an Innerlove Event Agreement, Coaching Agreement or Service Agreement;

    c. instructing us to proceed with the event booking; or

    d. making any payment for the event either direct to us or via our preferred payment;

you confirm that you have read, agree to, and will comply with these Terms.

1. BOOKING POLICY

1.1. The Customer will pay the sum of money indicated on the website that advertises the event, to Innerlove prior to or upon attending the workshop.
1.2. All bookings are subject to availability. Bookings can only be confirmed once your spot has been paid in full at the time of booking. 

1.4. To provide you with our services, Innerlove may have to supply your personal information to third parties supplying all or any part of the products or services required for your event experience. Any use or disclosure of your personal information by us is in accordance with the Privacy Act 1988 (Cth) and other applicable privacy laws and regulations. Our Privacy Policy is available on our website.

1.5. Whilst in attendance of the event, you will follow the directions of Innerlove, it's staff, facilitators, directors, officers and agents at all times unless doing so would present an immediate risk of actual, physical harm to you.

2. COVID-19 POLICY

2.1. Innerlove are unable to offer a refund if you cannot join the event due to having to isolate being a close Covid-19 contact with a friend or family member, or in the event that you contract Covid-19 yourself and are unable to attend the event.

3. PAYMENT POLICY

3.1. Fees and charges incurred by making a payment either directly to Innerlove, or by means of a third-party payment plan are the sole responsibility of the guest.

3.2. If you make payment by way of credit card, you warrant that the information you provide to us is true and complete, that you are authorised to use the credit card to make payment and that your payment will be honoured by your card issuer. Innerlove may conduct various checks to validate your identity and the integrity of your payment details, which may include requesting additional information from you to verify your identity.

3.3. Innerlove cannot be held liable for any cancellations made by a third party. Innerlove will not refund any travel-related cost such as airline tickets, train tickets or cost incurred by other transport providers.

4. CANCELLATION AND REFUND POLICY

4.1. Innerlove can, up to and including the day of the event, use their discretion to cancel an event on the basis that not enough participants have booked / arrived at the event.

In the event that Innerlove cancels an event:

    a. a credit (to be used within 3 months) will be issued to the you equal to the amount of money paid by the you to spend on any service provided by Innerlove.

    b. if an alternative event is not available withing 3 months of a cancelled event, you will be eligible for a refund.

    c. Innerlove are not responsible for any expenses incurred in preparation of any cancelled events; including but not limited to; flights, other accommodation booked, travel insurance, airport transfers, loss of work etc.

    d. you are responsible to ensure flights, travel insurance and any services booked outside of this event are cancelled and will adhere to the cancellation policy of each individual supplier.

4.2. Any cancellation requests must be received in writing to hello@innerlove.com.au, at least 7 days prior to the event. Innerlove can only accept a certain number of people to its events and every time someone does not show up, Innerlove loses the ability to sell a spot at its event to someone else and be paid the same amount of money that the Customer paid. For that reason, all monies paid to Innerlove by a Customer to attend an event is non-refundable within 7 days of the event.
4.3. Cancelation requests received within 7 days and at least 48 hours prior to the event, will be offered an alternative event booking as per our transfer of date policy below.
4.4. Cancelation requests received within 48 hours prior to the event, will forfeit all money paid and owing to Innerlove for their attendance of the event.

4.6. Due to our commitment to vendors, service/experience providers, caterers, staff, guest facilitators etc, Innerlove cannot make any exceptions to the above-mentioned cancellation policy for an event, even if you are unwell. Innerlove do not offer any credit for arriving late or departing early, missing activities, or not using any part of the scheduled program. Any refunds provided are at the discretion of Innerlove.

4.7. Refunds payable will be issued within 30 days of confirmation from Innerlove.

5. TRANSFER OF DATE POLICY

5.1. At the discretion of Innerlove, you may request to move your event booking to a future event. Request are to be made in writing to hello@innerove.com.au.

5.2. Change requests will be considered if:

    a. the request is received at least 48 hours prior to the start of the event; and

    b. there is availability at an alternative event scheduled no later than 3 calendar months from the date of the original event booked.

5.3. If your request to change your event date is granted, no refunds or further date changes will be available for any further booking changes.

6. PRICES AND SCHEDULES/ITINERARIES
6.1. Innerlove will hold an event at the time and place specified. The Customer will attend the event at the time and place specified by Innerlove on its website.
6.2. Innerlove reserve the right to change event prices without prior notice. Existing bookings that have been paid in full, will keep their original price.

6.3. Innerlove reserve the right to change our event program and schedule, including any activities and inclusions, at any time without notice.

6.4. Innerlove reserve the right to change the date, time or location of an event at any time within their sole discretion for any reason.

7. INDEMNITY AND RELEASE

7.1. To the maximum extent permitted by law we shall not be liable for any loss, injury, claim, liability or damage of any kind resulting in any way from your commitment to, and attendance at, the event or your participation in or use of the event inclusions or any negligence of us in provision of the event inclusions or performance of our obligations.

7.2. You releases us any claim that they have at any time arising from their commitment to, and attendance at, and participation in the event or use of the event inclusion.

7.3. You agree to indemnify, defend and hold harmless us, from any and all third-party claims, liability, damages or costs (including, but not limited to, legal fees on a full solicitor/client basis) arising from:

    a. your commitment to, and attendance at, the event or your participation in or use of the event inclusions,

    b. your decisions and actions in response to coaching and information received during the event; and

    c. your breach of these Terms.

7.4. Subject to the above clauses, and to the maximum extent permitted by law, our aggregate liability is limited to the amount you paid for the event.

7.5. Our liability to you for loss or damage of any kind (including loss or damage caused by negligence) is reduced to the extent that you caused or contributed to that loss or damage.

8. COMPLAINTS

8.1. If you have any feedback or in the event that a problem or concern arises during the event, please inform us immediately and we will take all reasonable steps to rectify and address any problems or concerns you raise. Please note that Innerlove are not responsible for the individual behaviour of any group member or guest attending the event.

8.2. If there is a dispute between the Parties in relation to these Terms, the Parties agree to the following dispute resolution procedure:

    a. The complainant must tell the respondent in writing, the nature of the dispute, what outcome the complainant wants and what action the complainant thinks will settle the dispute.

    b. If the Parties cannot agree how to resolve the dispute, any Party may refer the matter to a mediator. If the parties cannot agree on who the mediator should be, the complainant will ask the Law Society of Queensland to appoint a mediator. The mediator will decide the time and place for mediation. The Parties must attend the mediation in good faith, to seek to resolve the dispute.

8.3. Any attempts made by the Parties to resolve a dispute pursuant to this clause are without prejudice to other rights or entitlements of the Parties under these Terms, by law or in equity.

9. OUR INTELLECTUAL PROPERTY

9.1. We retain ownership of all intellectual property rights in any materials we provide to you at, or in relation to, the event, and nothing in these Terms transfers any ownership.

9.2. All intellectual property rights discovered, created, developed or otherwise coming into existence as a result of, for the purposes of, on in connections with the performance of these Terms will vest upon creation in and be owned by us and you must execute all documents and do all the things required to give effect to this clause

10. Photography
10.1. During Innerlove events, photos and videos may be taken for the purpose of promoting future events. By agreeing to these terms, you permit the use of your image and any video content featuring you, to be used by Innerlove as the see fit.